Adding a service provider to the Communications Module


To add a provider:
    - Click on [Settings] on the righthand side of the navigation toolbar.
    - Under [Module], click on [Communications].
    - On the top righthand side, click [+ Add Provider].
Setup for using Connect Rocket

To add Connect Rocket integration, follow the instructions provided here: https://support.connectrocket.com/article/65-d4h-technologies



Setup for using Twilio

A Twilio account must be set up first. Please note that it must be a full Twilio account, not a trial account. 

The Account SID and Auth Token which must be entered on the registration page in the Communications module. This information can be found on the Twilio account dashboard. We will use these details to purchase a phone number for you and send messages and calls through your account.

Once this information has been inputted, select the country in which the team operates from the dropdown list and input the area code, if applicable. Then click [Search Available Numbers...]. This will give a list of the available numbers and one can be selected. Next, click [Purchase Number].

Select the channels which you would like to use Twilio for and set a prefix that your team will recognize.




Twilio

SMS TEXT MESSAGES, VOICE CALLS
Twilio is a cloud communications company based in San Francisco, California. Twilio allows software developers to programmatically make and receive phone calls and send and receive text messages using its web service APIs.
Twilio is a built-in D4H Integration that allows teams to purchase their own phone numbers, send SMS and Voice messages to team members, groups and different roster shifts all from within the D4H application.


Connect Rocket

TEAM EMERGENCY PAGING, CONFERENCE CALLS, SMS TEXT MESSAGES
Connect Rocket is a tasking and communication tool used by leading emergency services organizations to facilitate rapid, safe and efficient emergency response and operational communications. Utilizing Multi-Channel Messaging™, Connect Rocket relies upon voice, text and e-mail communications to ensure reliable messaging when it matters most.


Webtext.com

SMS, IRELAND
Webtext
solutions will Text Enable your team for SMS in UK & Ireland.

Net24

SMS, NEW ZEALAND
Net24 is one of New Zealand’s leading web hosting and data hosting providers. They have been providing robust, secure and fast New Zealand web hosting services to New Zealand businesses since 1999.


World Text

SMS, UK
Staying in touch with personnel, staff, community members or groups for alerts, emergencies, schedules confirmations, and notifications can be difficult. Bulk SMS is tried, tested and economic, giving unparalleled open & response rates in seconds.