This page is kept updated with any current or recent service affecting issues.

D4H™ DECISIONS: Scheduled Maintenance

4/Jan/2018 - 0850 UTC - We are currently performing scheduled maintenance and expect US & International ( services to be down for 90 minutes.

8/Dec/2017 - 1618 UTC - We had a short outage on [US] for some users which was caused due to a memory configuration error which limited the number of users able to connect.

7/Dec/2017 - 1520 UTC - A backup process running on application servers used all available CPU resulting in no pages served for a few minutes. The backup was canceled and the root cause has been requested from our 3rd party data center.

8/Nov/2017 0600 UTC - Service disruption (Error Code displayed for some users on web interface). Fully resolved.

11/Sept/2017 1011 UTC - 1/ Service disruption. 2/ Fully resolved as of 1026 UTC.

5/Sept/2017 0952 UTC - Maintenance in progress; service may encounter momentary issues.

8/Jun/2017 0955 UTC - 1/ Maintenance causing service disruption. Expecting a maximum of 10 minutes of intermittent access. 2/ Fully functioning as of 1009.

17/Mar/2017 0800 UTC - 1/ Our US Cloud Provider Rackspace is experiencing some difficulties after a performance upgrade an hour ago. We’re working to resolve. 2/ Resolved as of 0820 UTC. Any difficulties have now been resolved. This outage was due to an automatic host migration completed by Rackspace which failed to complete.

19/Sep/2016 1530 UTC - We are currently experiencing an issue where equipment has been marked unserviceable automatically. We are reverting this change and will update as soon as possible. Resolved as of 1800 UTC.

26/Feb/2016 - Issues reported downloading documents from the US Infrastructure. Currently working with our provider to return to normal operation. Resolved as of 0900 PST.

D4H™ LIVE: Operating Normally

27/Jan/2018 0824 UTC - We’re currently undertaking engineering work on Live Response. We’ll update you on @d4h on Twitter once resolved.

Other Services: Operating Normally

3/Sep/2015 - RE: Issue affecting inbound calls to our Dublin Office - As of this morning, Eircom have stated that the issue that caused a nationwide outage yesterday “has been resolved and remains stable”.

2/Sep/2015 - Our Dublin office is having intermittent inbound phone issues due to the network carrier nationwide outage. Please email if you are unable to reach us.