Within Incident Management each event or incident is contained within a channel. A channel is an independent silo where you can work without affecting other channels.

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Starting a New Channel


Web App


Click on [+ Start New] to create a new channel. This will present you with a list of your Plays to select from, or you can create a blank channel. Once created, other users can join your channel.

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When you have selected to start a play or blank channel, you will have the option to click on Advanced settings and alert all invited users that this channel was created. This will send an email notification to all personnel invited to that channel. You can set the default for this in Plays

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Mobile App


Click on the orange + button in the bottom right hand corner of your phone to create a new channel.



 






Shutting Down a Channel

At the end of an event or incident you will 'Shutdown' a channel by pressing the power button on it.

Web App


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This will open a dialog screen with a prompt to select an option:


  1. Create a new activity report - This will create a draft activity in our Incident Reporting product.
  2. Generate a downloadable archive - This will create a single .zip file for you to download to your local computer or store on your corporate network before deleting the original (see Export Settings).
  3. Delete data, do not save - If you were only testing and do not want a copy retained.
  4. Decide later - We'll move it to the archived section of the list.


Mobile App


At present, it is not possible to shut-down a channel in the mobile app.