Web App

Follow the below instructions to add a Mass Notification provider to your Incident Management account. 

  • Open up the Admin Area
  • Navigate to Settings > Mass Notifications
  • Select the provider you want to add from the drop down


  • Click on [Setup Everbridge Integration]
  • You will need to enter your Everbridge username and password
  • Click [Next>] and follow the steps on screen

World Text

Enter your World Text account ID and API key

Email Configuration

  • Enter the 'Reply-To' email address and the email 'Sender' name
  • To set a custom 'from' address you must contact support@world-text.com, otherwise leave this field empty
  • [Save]

Singlewire InformaCast

  • Enter your Token
Note: To obtain a key please refer to the official documentation
  • Click [Save]

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Mass Notification Templates

To add a mass notification template open up the Admin Area

  • Go to Settings > Mass Notification Templates
  • Click [New template]
  • Fill in the details (see example below)
  • Click [Save]
  • This template will now be available to use when you send a notification from an open channel

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