In Incident Management, you can filter Control Room incidents based on Situation fields. This is particularly useful if you share an account regionally as you can configure it so the Control Room only displays the incidents relevant to your team.
To filter the Control Room:
Click the Filter button in the upper right corner of the Control Room
Click Add Filter
Select the field you would like to filter by from the dropdown on the left
Select the parameter you would like to filter by from the dropdown on the right
You can add more filters by repeating the process above. Delete filters by clicking the garbage can icon to the right of the filter. You can also delete all the filters at once by clicking Clear all.
You can only filter by channel status, checkbox, and option selection type fields